Once you have started the free trial (and decided to upgrade your SPICA All Hours account), a Customer Success Manager will be in touch with you shortly to help you with implementation, according to your company structure, users, and time rules.
This article will provide an overview of your free onboarding, and the implementation of SPICA All Hours once you are our paid customer. The goal of this implementation process is to configure your account according to your company's specific needs and gain comprehensive knowledge so as to best integrate SPICA All Hours into your daily work.
Once your contract starts, your trial account will be converted into your actual account, including all the features you have purchased. Any settings you have made up to that point will be carried over.
Depending on the size of your company and the scope of your SPICA All Hours system, implementation takes from a few hours to a few days, and up to a few weeks for the biggest systems. During this time, we will provide you with all the information you need and monitor the progress of your implementation.
During and after the implementation, all our (interactive) learning materials such as our Help Center, interactive tours, webinars, and our community are available to you.
We know very well how important first contact is.
In the beginning, your personal Customer Success Manager will provide you with all the important information about the implementation process - from the implementation plan to templates for data collection and other input data needed for setting up the system.
All your additional questions will be answered. You will get to know your Customer Success Manager, who will be always available to you.
Before the officially agreed implementation start date, you should have enough time to collect all the data and information you need for implementation.
Please also register for our webinar: “How do I prepare for the implementation?”
Use the time before starting the implementation to collect all the necessary data. This is especially important if you do not yet have your data in electronic form, or if you need to request employee data externally. In SPICA All Hours you have the option to import all data via Excel.
Prior to beginning your implementation, the following data must be gathered and prepared:
For all these imports, we provide you with the appropriate Excel templates.
To configure the most basic setup in SPICA All Hours, you will be guided by our Help Wizard (together with your Customer Success Manager if needed). This will allow you to customize your account to meet your specific needs. Before configuring any specific details, we ask you to complete the setup wizard first.
Using the Wizard is really simple, and a notice to that effect will be displayed at the top of your screen.
The setup wizard will guide you through the basic configuration settings for your account in 4 steps, and these can be changed later if desired.
Once the setup wizard is complete, the detailed configuration of your account will begin. Below you will find a list of all the required settings.
In addition to the help from our Customer Success Manager, you can also consult the articles in the Help Center and the video tutorials, where the setup is explained in detail using practical examples. Advanced settings can be part of the paid onboarding.
In addition, the following must be addressed during the implementation:
After all the settings in the SPICA All Hours have been created, an account check will take place. Again, we support you with a wealth of material, such as best practice articles and checklists.
The implementation is completed by inviting all of your staff to SPICA All Hours. After the implementation is complete, the implementation team will turn your account over to our customer support team.