info@spica.com
Onboarding and world-class support
Workforce scheduling, time and attendance, and payroll are at the heart of your business. That's why implementing a new time and attendance system can be a daunting task. We're here to help.
- 14 days free
- No credit card required
- Cancel any time
We’re here for you, and we’ve got you covered.
Over the past 30 years, SPICA has implemented more than 3,000 systems with millions of satisfied users around the world. We have implemented software in small, medium, and large businesses, in multiple locations on different continents, and in every industry.
Choose the level of support you desire:
Self-service
Free demo and onboarding
Paid onboarding and implementation
World-class customer support
Self-service
When you want to configure everything on your own
If you are a micro, small, or medium business; tech savvy and familiar with SaaS solutions, our time management cloud solution (SPICA All Hours) is designed to let you set everything up yourself; with the help of a friendly wizard that will guide you through the initial setup.
You can complete the self-service process
in five simple steps:
No credit card is required, and you can cancel at any time.
(optional)
Once set up, your employees can use the system to clock in and out, request leave, and view their own time-related data. The software automatically calculates hours worked, overtime, and any other time-related data, making the payroll process much easier for you.
Free demo and onboarding
Fast-track, self-service approach
If you still want to explore and set up the solution yourself, but want to speed up the process by having one of our experts show you all its capabilities, we offer free demo calls and basic onboarding.
Free demo
You can always book a demo before you start a free trial, and we’ll help you get everything started.
Free onboarding
After you start your free trial, our customer support team will contact you if you need any help. You can always opt for free onboarding, where we will help you:
As you begin to implement, we'll introduce you to all the available features and explain how they can support your business goals. Thanks to our user-friendly onboarding, you will not have any problems with our software, and your employees will find it quick and easy to get everything up and running.
Paid onboarding and implementation
For more complex setups, or when you want completely stress-free implementation and customization
We have been in business for more than 30 years and know very well that many customers need complex configurations (many different clocking rules, schedules, clocking types, field support, hardware implementation, etc.) that require a lot of effort to make everything work perfectly. That’s why we also offer paid onboarding and implementation.
Here’s a comparison between free and paid
onboarding and implementation:
| Free onboarding | Paid onboarding and implementation |
|
|---|---|---|
| Free basic onboarding | ||
| Live online support (chat) | ||
| Webinars | ||
| Detailed and guided onboarding |
||
| Full implementation service |
||
| Advanced system customizations |
||
Dedicated customer |
||
Priority support |
World-class customer service
Fast response times, any problem solved
We’re always here for you if you have any issues with our solution.
We know that implementing and maintaining a new system can be challenging. That's why we are committed to providing outstanding customer support to ensure a smooth and successful experience for our clients.
Our team of experts is here to help you every step of the way, from initial implementation to ongoing support and maintenance. We are here for you if you have any questions or concerns, and we’ll work with you to find solutions to any issues that arise.
Here’s what our customers are saying:
“ We got all the support we needed to automate complex time and attendance processes and come up with an adequate solution for all types of our challenges.
Vanja Grčević, HR at BIMAL
"During implementation Spica's experts identified a potential security flaw in our infrastructure that we would probably never have spotted and fixed it on their own initiative. That's the kind of proactive partner every company could wish for.”
"We would like to compliment SPICA's remote support service. They are really responsive. We receive the first reply within 15 minutes to half an hour, sometimes even sooner. And we get all the answers in one day"
Ana Ličer, SmartIS“Branch managers used an online application to plan the schedules, however its use became complex and slow with an increased number of schedules and exceptions. That is why we were looking for a solution in the form of a special-purpose application, which we found with the help of our technology partner, Spica."
Dejan Smrdelj, Retail specialist, Big Bang