We have been in business for over 30 years and know very well that many customers require complex configurations (many different clocking rules, schedules, clocking types, on-site support, hardware implementation, etc.) that require a lot of effort to make everything work perfectly.
We are here to do it all for you, sharing our best practices and supporting you through every step of the implementation process.
The paid implementation process typically includes the following steps:
During the process, we also help you decide whether you should choose a cloud-based, hybrid, or on-premises solution, what hardware you need, etc. It's a customized approach that ensures everything is set up according to your requirements and works perfectly.
Our implementation is fast and clearly structured. Here are all the benefits you enjoy when you choose the full implementation service:
Our customer support team is available between 8 AM and 4 PM CET at firstname.lastname@example.org or via the chat box in the app for technical and procedural questions.
Regardless of your support requests, we will contact you periodically to review your account settings. With our account review program, we want to make sure you are getting the most out of your account.
“ We got all the support we needed to automate complex time and attendance processes and come up with an adequate solution for all types of our challenges.Vanja Grčević, HR at BIMAL
"During implementation Spica's experts identified a potential security flaw in our infrastructure that we would probably never have spotted and fixed it on their own initiative. That's the kind of proactive partner every company could wish for.”
"We would like to compliment SPICA's remote support service. They are really responsive. We receive the first reply within 15 minutes to half an hour, sometimes even sooner. And we get all the answers in one day"Ana Ličer, SmartIS
“Branch managers used an online application to plan the schedules, however its use became complex and slow with an increased number of schedules and exceptions. That is why we were looking for a solution in the form of a special-purpose application, which we found with the help of our technology partner, Spica."Dejan Smrdelj, Retail specialist, Big Bang