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Case study

Sheraton Dubrovnik trusts in security level provided only by ASSA ABLOY Hospitality

Sheraton Dubrovnik trusts in security level provided only by ASSA ABLOY Hospitality

Sheraton Dubrovnik Riviera Hotel chose ASSA ABLOY Hospitality solutions: RFID room locking systems, in-room safes and Visionline software.

The Customer:

Newly built Starwood Hotel, Sheraton Dubrovnik Riviera Hotel, is the largest hotel and congress Center in Croatia, suited to organize regional and international conferences and events. Sheraton Dubrovnik Riviera Hotel features 239 rooms, and 11 luxurious suites.

The Challenge:

According to the high standards renome of Sheraton brand name, the board of the hotel followed the Starwood recommendation to implement ASSA ABLOY Hospitality solutions and reliably gain security level, appropriate for Sheraton guests’ expectations.

Neven Ruskovic, general manager of Spica Sustavi, ASSA ABLOY Hospitality’s long-time partner in Croatia, explains the advantages of electronic-security solutions in a hotel environment: “Cooperation with Sheraton hotels, ASSA ABLOY Hospitality and Spica started 1995 in Zagreb. Our customers are important to us, and because of our global presence and experience we know exactly what to offer to the guests in the field of electronic-security solutions.”


The Solution:

Sheraton Dubrovnik decided to install Classic Satin Chrome RFID room door locks, along with Visionline software system and Setinel digital in-room safes.

Installation of the locks and safes was implemented within one week, the software was online and integrated with their PMS system within a day and due to the local ASSA ABLOY Hospitality integrator, hotel’s other online systems were integrated as well. Therefore, the hotel’s processes are lean and highly efficient.

Training for staff, working on three workstations for cards issuing; board and IT department was done within a few hours.

As the hotel opened, the locks did not only represent the highest security level but intertwine amazingly with the modern interior of the hotel. Classic RFID locks were designed for more guest satisfaction, they present unmatched ease of use for the guest of all ages since there is no need for keycard insertion which makes its usage simple and intuitive. The solution also provides more security with its anti-cloning, encrypted technology for the guests and staff.

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Damir Lukic, Hotel Manager at Sheraton Dubrovnik Riviera Hotel: "ASSA ABLOY Hospitality solutions are world wide known for their safety, reliability and numerous references. The system of locks, in-room safes and software works flawlessly, there are no problem and no malfunctions. The guests are satisfied and so are we."